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I want to reprint the Contract what do I do?

Check if the application appears in the Pending Application report. If it does not exist there then go to the “Contracts Not Yet Paid Out” report.

Then click on the right hand side of the Contract you wish to change where it states ”Reprint / Change”

You then go into the “Pending Application” report, click on the Applicants reference number which will take you back to the Approval page, from there you can edit any of the Contracts details and Commit for reprinting.

I can not find the Application I submitted?

If you can not find the Application in the “Pending Applications Report then check for the Application in “Recent Application Outcomes” report.

If it does not appear then PLEASE FAX THE APPLICATION TO 0508 329 365 so our Credit Analyst can review and load necessary information as required

What does Incomplete Application mean?

This means that the application has had been submitted without confirming the Privacy Acknowledgement Page or has been disconnected before a full save to our database has occurred. Once this occurs we lock out the application from further editing to ensure database integrity.

You will see in the “Pending Applications” report that the status shows as “NOT CORRECTLY LOADED”. Simply click on the Application Reference number link which will take you back to the Application Summary screen and reconfirm the Applications status in relation to Signing the Application form and the Privacy Acknowledgement on the next page.

IT DOES NOT GIVE YOU FUNCTIONALITY TO GO BACK AND EDIT THE MAIN APPLICATION DETAILS.

THIS MUST BE COMPLETED BY A CREDIT ANALYST IF THIS IS REQUIRED. This can be completed by faxing the application to Finance Now on 0508 329 365.

The cursor disappears from the screen what do I do?

This occurs due to the Internet Explorer refreshing the screen and drops the cursor into the address line (this line is hidden on the page you received). To continue simply click in the mouse pointer into the next box you wish to enter or change data in.

I have printed the contract but the customer wants to change some details of the contract, what do I do?

If you have printed the contract and then clicked on the link that says “click here to continue” then you have set the Contract to be ready for purchasing at Finance Now which locks anyone out from adjusting the details. To enable you to access the details again then go to the “Contracts Not Yet Paid Out” report.

Then click on the right hand side of the Contract you wish to change where it states ”Reprint / Change” This resets the application for re-editing.

I want to change the price or financial details of the contract

Then click on the right hand side of the Contract you wish to change where it states ”Reprint / Change” This resets the application for re-editing.

The Application has been declined and I would like someone to review it

On the Decision page where the application is showing DECLINED. If you wish to have the application reviewed by a Credit Analyst by clicking on the link

“Request Review of Decline”.

This will send an email to our Credit Analyst with the reason you wish the application reviewed. In the box “Reason for Review” the please type in any message or insight you may have into why the application should be reviewed. This will then generate an email to our Credit Analysts to review the application.

Finance Now staff will endeavour to obtain a decision as soon as possible but it will be dependent on the obtaining / verifying information supplied on the application or Credit report

PLEASE DO NOT CONTACT THE CENTRE FOR AT LEAST 2 HOURS AS THE CREDIT ANALYST WILL HAVE TO VERIFY DETAILS OF THE APPLICATION WHICH MAY TAKE UP TO THIS TIME TO OBTAIN EMPLOYERS VERIFICATION ETC.

Will endeavour to provide an answer as quickly as possible.

On the Pending Applications Report Page you will be able to review the status of the Decline Review. The status will show as “Decline Review Pending” when the application has been submitted for review and prior to a final outcome being obtained with the review of the Credit Analysts.

Once a decision has been made on the application then the status will be changed to “Outcome Evaluated”. By clicking on the “App Ref “ link out to the side you can view the final decision made by the Credit Analyst.

If you want to see an update on the status then you can click on the link out to the right of the “Pending Applications” report where it will take you through to the “Request Review Decline Progress Report” In the Report you can review any progress comments made by the Credit Analyst. This will advise you of any issues the Credit Analyst may be facing in verifying or obtaining information about the applicant

The Application has been declined but I have obtained a Second Borrower or Guarantor

Get the Guarantor or Second Borrower to complete their details on our Application form and fax the application to 0508 329 365. Our Credit Analyst will then review the application and fax you back a decision with an Application reference number. Simply enter that Reference Number into our Ref No# box at the top of the page and this will take you through to the Approval page allowing you to complete contract printing.

Why is a zero appearing in front of the Cash Price I enter?

We have done this to ensure that if the application is submitted prior to any fields being completed, OR this field has not been loaded, it will stop the program going into a circular loop. It will not effect your application.

I need training who do I call?

Please call your local office on 0508 346 669 – please listen from the appropriate location. Invercargill = Option 1, Christchurch = Option 4, Wellington = Option 5, Auckland = Option 6

I am totally lost what should I do?

Fax the Application to 0508 329 365 and they will load the application details for you or complete missing fields. Ring an Area Manager for training on 0508 346 669 – please listen from the appropriate location. Invercargill = Option 1, Christchurch = Option 4, Wellington = Option 5, Auckland = Option 6

I have printed the Contract and some of the fields have not printed

This is caused with a bug in earlier version of Internet Explorer and Printer Hardware compatibility. WE REQUIRE VERSION 5.5 OR LATER TO OPERATE OUR APPLICATION. To resolve then please download the latest version of Internet Explorer from www.microsoft.com

The Contract is Printing over 2 pages

This is usually caused because:

1. The printer being utilised has not had its Printer Drivers loaded fully or correctly

2. The fonts set on the Internet page need to be reduced or the Printer Configuration to a lower font.

3. You are using an earlier version than Internet Explorer 5.5

Finance Now will still purchase these contracts as long as the customer has signed in the appropriate areas and initialled each page.

I have a suggestion

We welcome all suggestions that can improve our delivery to you. Please email your suggestions to phil@financenow.co.nz.

Contact Phone Numbers

Approvals: Ph 0508 535535
Fax 0508 329365

Purchasing: Ph 0508 362364, Option 1, Option 2

Post Contracts to;

Finance Now Ltd
PO Box 41335
St. Lukes
Auckland

Customer Enquiries: Ph 0508 102040

Account Managers

Auckland & Far North                        Jared Stockman;           (09) 845-1673 or 021 346348
Allan Webber;                (09) 845-0811 or 021 346331
Anthony Booth;              (09) 845-0815 or 021 346342
Nina Naera;                  (09) 845-0825 or 021 346779
Toll-free Office Line;    0508 346-669 Option 6

Waikato, Bay of Plenty, Taranaki    Emmett Gradwell;        (07) 542-3415 or 021 346334
Maria Jones;                 (07) 838-3953 or 021 346377
Toll-free Office Line;    0508 346-669 Option 8

Lower & Eastern North Island         Keri Gardner;                021 02738303
Andy Stone;                   021 401464
Toll-free Office Line;    0508 346-669 Option 5

Central South Island Northwards Don Bowden; (03) 352-4340 or 021 2794679
Toll-free Office Line; 0508 346-669 Option 4

Lower South Island Wayne Evans; (03) 211-1240 or 021 365669
Toll-free Office Line; 0508 346-669 Option 7

Retailer Support Line Ph. 0508 868 868 Fax. 0508 815 815

Application Time Out

Due to security reasons you have 30 minutes to submit an Application prior to the system blocking you out from submitting an application.

A Customer has a Query about their account who do they call?

The customer should contact our Customer Services line on 0508 362 364 and press Option 2.

Why offer Payment Protection Insurance?

It is believed that approximately 90% of New Zealanders do not have any form of income protection insurance to protect their most important asset, their income, in the event of one of the following occurs; Accident, Illness, Hospitalisation, or Redundancy.

If the customer has income protection of their own we believe they do not necessarily need this product. However if your customer is like 90% of New Zealanders who are not covered then we suggest they should take the cover for the following reasons.

1. How would they meet their payments if they could not go to work for a month or longer and had no sick leave owing.

2. No one believes they will have an accident or get made redundant but claims on this product indicate that the percentage of these occurrences happening is up to 20 times more likely than your house burning down – most people insure their house.

What does it cover?

The Terms & Conditions Overview – (refer the policy document for full details)

Maximum Term - 5 years
Age Limit - 18 to 65 Years

Redundancy, Hospitalisation,

Accident, Illness, Death

CONTRACT DETAILS

APPLICATION DETAILS

PAYMENT PROTECTION

CONTACT DETAILS

GENERAL TIPS

BIG HELP PLEASE

Application Time Out